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Consumer Survey - Executive Summary

The survey was designed to provide SWACHA, its members and other payment industry stakeholders a deeper understanding about Texans' behavior and attitudes related to electronic payments. The survey, conducted in April 2009 includes the responses of 400 Texas consumers who were the primary bill payer of their household.

The study had the following objectives:

  • Determine respondents' knowledge and usage of "direct deposit"
  • Determine respondents' usage and attitudes towards electronic payments
  • Learn about respondents' changing usage of checks and cash
  • Discover respondents' feelings regarding risks associated with electronic payments
  • Discover respondents' attitudes toward the use of mobile banking


  • With the results of the survey, SWACHA hopes to provide financial institutions, businesses, government agencies and others with information and supporting data to help them refine and develop electronic payment services and other financial products to meet the needs of its customers. SWACHA members, please log-in at Member Services and click on "Member News" to download.
    $0.00
    $200.00
    $200.00

    Cross-Channel Risk Academy

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    This course will be delivered Virtually, which will include a 2 hour lunch break

    Risk, fraud, potential losses, and strict regulations are common to all payment channels, and failure to understand these can result in financial losses, lost customers, a tarnished reputation, and violations of state and federal laws. Building a solid foundation for detecting and mitigating risk and fraud begins with an understanding of the five major payment channels (ACH, Check, Card, Wire, and RTP®), and their common and unique risks.

    The Cross-Channel Risk Academy gives attendees a solid foundation for risk detection and mitigation by providing an understanding of the risks, fraud potential, and governing rules and regulations for each of the five identified payment systems. To view topics covered during this two-day program go to the "Other Information" tab.

    Wednesday, November 17, 2021
    Thursday, November 18, 2021
    $395.00 - $1,195.00
    $795.00


    CSI: Check Systems Investigation - VIRTUAL

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    Image exchange without appropriate agreements presents an indeterminate amount of risk for the financial institutions involved.

    This session looks at the fundamentals of what makes a negotiable instrument, and the more complex question of what is eligible for image exchange. In addition to Remote Deposit Capture practices and issues, we will share Regulation CC updates and the significant changes to compliance and risk management that updates impose. Returns and adjustments are covered as well, including the timing requirement of a return; what adjustments are allowed by agreement; and the loss allocation between Bank of First Deposit and Paying Bank that is allowed under check law.
    Thursday, October 21, 2021
    Thursday, October 21, 2021
    $195.00 - $595.00
    $395.00


    Customized Electronic Stop Payment Request Form

    Our Electronic Stop Payment Request Form provides concise explanations on stop payment requests for single or recurring entries to consumer accounts; stop payment requests on paper items; and stop payment requests for entries to non-consumer accounts. This fillable PDF form and companion document contains all the necessary information your financial institution needs to easily comply with these requests.

    2021 Version

    Item Number - 425C
    $125.00
    $250.00
    $250.00
    Available Electronically

    Cyber Security is Full of Tricks not Treats! On-demand

    A recap of Cyber Security Awareness Month!

    October is when the air begins to cool, the skies begin to gray, ghouls and goblins abound, and pumpkins invade; but it is also Cyber Security Awareness Month!

    Criminals don't take holidays, and they don't stop increasing the number, the frequency, or the types of attacks, viruses, or tactics they employ to defraud financial institutions and their accountholders.

    Cyber Security Awareness Month gives recognition to the industry tactics and solutions being used to help fight these monsters.

    Join ePayResources to review what we've learned about ransomware, data breaches, and solutions from Cyber Security Awareness Month 2017.

    This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

    NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

    AAP Credits: Up to 1.2
    $245.00
    $495.00
    $495.00
    Available Electronically

    Decoding Regulation E

    This on demand course helps you stay compliant and minimize the potential for loss by reviewing the debit card transactions covered by the ACH Rules and Regulation E as they relate to errors, liabilities, and responsibilities. Scenarios explore the tiers of liability apportioned to the consumer and the financial institution within Regulation E.

    NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

    AAP/ APRP Credits: Up to 1.2
    $245.00
    $495.00
    $495.00
    Available Electronically

    Elder Abuse Awareness

    Elder abuse is a growing problem across our country, so much so the United Nations recognized June 15th as World Elder Abuse Awareness Day in 2011. Elder abuse comes in many forms, including financial exploitation. The National Center on Elder Abuse (NCEA) studies show financial abuse to be one of the more prevalent types of elder abuse.

    Join ePayResources and Jeb Saunders as he shares information on his roles as NC Special Deputy Attorney General, Consumer Protection Division - Elder Fraud Unit. In his position, Jeb works to assist senior citizens who have been victimized by fraud and he does outreach to financial institutions and other groups and agencies involved in combatting elder fraud. He also serves as an enforcement attorney, bringing civil actions against businesses and individuals engaged in unfair and deceptive trade practices.
    $245.00
    $495.00
    $495.00
    Available Electronically

    Electronic Stop Payment Request Form

    Our Electronic Stop Payment Request Form provides concise explanations on stop payment requests for single or recurring entries to consumer accounts; stop payment requests on paper items; and stop payment requests for entries to non-consumer accounts. This fillable PDF form and companion document contains all the necessary information your financial institution needs to easily comply with these requests.

    2021 Version

    Item Number - 425G
    $75.00
    $150.00
    $150.00
    Available Electronically

    Electronic Written Statement of Unauthorized Debit - w LOGO

    As an RDFI, you must have a completed Written Statement of Unauthorized Debit (WSUD) before returning a debit entry as unauthorized. We are proud to announce that we have developed an electronic version of the WSUD. The dated form has clear and concise information about what return reason code to use and is fully Nacha compliant. You have the capability to fill out the PDF form on line or email it to your customer for them to complete and provide back to you.

    2021 Version

    Item Number - 426C
    $125.00
    $250.00
    $250.00
    Available Electronically

    EPS 2020 Challenger Bank Model

    Challenger banks, also known as neobanks and digital banks, use technology to be more accessible and innovative than traditional institutions, often with greater emphasis on an app than on brick and mortar. These disruptors appeal to different groups of consumers with services that typically include better interest rates, better debit card rewards, and better personal financial management tools. Attend this session to learn how and why challenger banks are succeeding in the U.S.
    $99.00
    $99.00
    $99.00
    Available Electronically