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Card Disputes - The Process On-demand

Debit and Credit card disputes take up a great deal of time. Understanding exactly how the dispute process works will give you a better grasp on why transactions are disputed, the step by step process in the dispute process as well as understanding how the resolution process works.

Join us for this first of six sessions, where we review the card dispute process elements.

Guest Speaker:
Cheri Perry, Founder of Total Merchant Concepts

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Check Exceptions Part One & Two On-demand

There are distinct advantages - and potential for customer impact - to each method used to send a check back to the Bank of First Deposit, i.e., a return versus an adjustment. This session discusses the Paying Bank's legal right to return a check within very strict deadlines compared to a more forgiving time frame for check adjustment.

PART ONE = Check Returns
With a focus on returns, we step through the most common check return reasons and any associated documentation the Paying Bank should obtain prior to return. Check law addressing return timing and liability will be examined as well.

If you want to learn the appropriate use of the most common check return reasons and how to find the most expeditious path back to the BOFD by using data in the image cash letter file, this session is for you!

PART TWO = Check Adjustments
With a focus on check adjustments, we will discuss reasons why the adjustment process may be the smartest course of action; the most common check adjustments used; definitions of adjustment types and their associated time frames; and where the warranties may be found to make one's case for the adjustment claim and the statute of limitations for the claim.

We will also share the process of making a demand letter in instances where an adjustment claim is not available. If you want to learn why an adjustment is sometimes the better option to minimize customer impact, this session is for you!

Take-aways:
*Proper use of Return Codes white paper
*Payee Indorsements Issue white paper
*Resolving Duplicates as Adjustments vs. Return white paper
*UCD V1.3

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 3.6
$245.00
$495.00
$495.00
Available Electronically

Check this out! Updates to Regulation CC On-demand

It's been a decade since we've seen major changes to Reg CC, but the wait is over! The Federal Reserve has released changes to Regulation CC and continues to seek comments on additional changes.

If your Financial Institution processes checks, these changes will have a direct impact on your operations, policies, and procedures.

Join the check experts at ePayResources to get the latest information and how to prepare for the upcoming changes.

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Commercial Account Analysis On-demand

Commercial Analysis Accounts are provided by Financial Institutions to high-volume business customers to receive an earnings credit by maintaining the necessary balances to offset the monthly account activity and service fees.

In this session, we analyze the commercial account statement and learn what each component tells us about the fees applied to the account, as well as the importance of a compensating balance and the earnings credit rate.

Join us to learn what all those line items on your commercial account statement mean! Attendee will receive a sample pro forma template and sample account analysis calculations.

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Comparative Payments Systems On-demand

Compariative Payments Systems provides concise, entry-level information about electronic payments systems, channels: ACH Network, Check Processing, Wire Transfer Payments, Card Payments, and Real-Time Payments. The interactive learning module provides the principle participants within each payment system and the functions of each. The laws, regulations, and rules that govern each payment channel are specified. The module draws comparisons between the payment systems to provide examples of the complexities and the benefits of each form of payment. Quizzes and study tips supplement the learning process. The course provides a simple and clear understanding of the foundations for each payment channel.

This On Demand course is one of the required courses for the ePayResources ACH Certification Program.

This On Demand learning module can benefit those studying for the Accredited ACH Professional (AAP) test, specifically within the General Payments Overview / Comparative Payments Systems AAP exam blueprint category.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.


AAP Credits: Up to 3.3
$245.00
$495.00
$495.00
Available Electronically

Completing a Stop Form On-demand

Documentation of stop payment requests is a task that must be completed properly by all Financial Institutions to ensure compliance.

In this session, we walk you through the completion of the ePayResources Stop Payment Request Form.

You also learn what the NACHA Operating Rules require for the documentation and processing of stop payment requests.

Recommended Publication:
*Stop Payment Request Order Form

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Completing a WSUD On-demand

What is a Written Statement of Unauthorized Debit (WSUD), and when do you need one? What does a WSUD do for a Financial Institution?

In this session, we show you when a WSUD must be completed, the requirements of a WSUD, and walk you through completing the ePayResources WSUD form.

Recommended Publication: *Written Statement of Unauthorized Debit

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Cyber Security is Full of Tricks not Treats! On-demand

A recap of Cyber Security Awareness Month!

October is when the air begins to cool, the skies begin to gray, ghouls and goblins abound, and pumpkins invade; but it is also Cyber Security Awareness Month!

Criminals don't take holidays, and they don't stop increasing the number, the frequency, or the types of attacks, viruses, or tactics they employ to defraud financial institutions and their accountholders.

Cyber Security Awareness Month gives recognition to the industry tactics and solutions being used to help fight these monsters.

Join ePayResources to review what we've learned about ransomware, data breaches, and solutions from Cyber Security Awareness Month 2017.

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Decoding Reg E & NACHA Requirements for Debit On-demand

Debit card fraud is as prevalent as ever and one in five debit card holders in the U.S. has experienced fraud on their card. Consumers expect their Financial Institution to help them resolve their debit card fraud issues when they occur. This session outlines liabilities and responsibilities of both the account holder and the Financial Institutions and review requirements for resolution. Regulation E and NACHA Rules govern consumer protection when performing electronic fund transfers including debit card transactions. Financial institutions are required to handle and resolve every consumer report of unauthorized entries within applicable time frames and determine when an issue is covered under the NACHA Rules or Regulation E. This session defines debit card transactions covered by NACHA and Regulation E, the errors that may occur and the specific time requirements for investigation and resolution related to debit cards transactions that Financial Institutions need to know to stay in compliance and minimize financial losses.

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Defining the ACH Understanding Article Eight On-demand

Building an understanding of the ACH Network requires exploring its vocabulary. This course will provide an overview of Article Eight of the ACH Rules and provide a strong foundation of the meanings and nuances of the various terms used within the payment channel. Join in to master the lingo unique to the ACH Network!

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically