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Consumer Survey - Detailed Report

The survey was designed to provide SWACHA, its members and other payment industry stakeholders a deeper understanding about Texans' behavior and attitudes related to electronic payments. The survey, conducted in April 2009 includes the responses of 400 Texas consumers who were the primary bill payer of their household.

The study had the following objectives:

  • Determine respondents' knowledge and usage of "direct deposit"
  • Determine respondents' usage and attitudes towards electronic payments
  • Learn about respondents' changing usage of checks and cash
  • Discover respondents' feelings regarding risks associated with electronic payments
  • Discover respondents' attitudes toward the use of mobile banking


  • With the results of the survey, SWACHA hopes to provide financial institutions, businesses, government agencies and others with information and supporting data to help them refine and develop electronic payment services and other financial products to meet the needs of its customers.
    $200.00
    $400.00
    $400.00

    Consumer Survey - Executive Summary

    The survey was designed to provide SWACHA, its members and other payment industry stakeholders a deeper understanding about Texans' behavior and attitudes related to electronic payments. The survey, conducted in April 2009 includes the responses of 400 Texas consumers who were the primary bill payer of their household.

    The study had the following objectives:

  • Determine respondents' knowledge and usage of "direct deposit"
  • Determine respondents' usage and attitudes towards electronic payments
  • Learn about respondents' changing usage of checks and cash
  • Discover respondents' feelings regarding risks associated with electronic payments
  • Discover respondents' attitudes toward the use of mobile banking


  • With the results of the survey, SWACHA hopes to provide financial institutions, businesses, government agencies and others with information and supporting data to help them refine and develop electronic payment services and other financial products to meet the needs of its customers. SWACHA members, please log-in at Member Services and click on "Member News" to download.
    $0.00
    $200.00
    $200.00

    Cross-Channel Risk Academy VIRTUAL

    Generic Event Image
    The Cross-Channel Risk Academy gives attendees a solid foundation for risk detection and mitigation by providing an understanding of the risks, fraud potential, and governing rules and regulations for each of the five identified payment systems. Topics covered during this two-day program include ACH, RTP, Check, Card, and Wire.
    Tuesday, November 03, 2020
    Wednesday, November 04, 2020
    $35.00 - $495.00
    $35.00 - $895.00


    Customized Electronic Stop Payment Request Form

    Our Electronic Stop Payment Request Order provides concise explanations on stop payment requests for single or recurring entries to consumer accounts; stop payment requests on paper items; and stop payment requests for entries to non-consumer accounts. This fillable PDF form and companion document contains all the necessary information your financial institution needs to easily comply with these requests.

    2020 Version

    Item Number - 425C
    $125.00
    $250.00
    $250.00
    Available Electronically

    Cyber Security is Full of Tricks not Treats! On-demand

    A recap of Cyber Security Awareness Month!

    October is when the air begins to cool, the skies begin to gray, ghouls and goblins abound, and pumpkins invade; but it is also Cyber Security Awareness Month!

    Criminals don't take holidays, and they don't stop increasing the number, the frequency, or the types of attacks, viruses, or tactics they employ to defraud financial institutions and their accountholders.

    Cyber Security Awareness Month gives recognition to the industry tactics and solutions being used to help fight these monsters.

    Join ePayResources to review what we've learned about ransomware, data breaches, and solutions from Cyber Security Awareness Month 2017.

    This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

    NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

    AAP Credits: Up to 1.2
    $245.00
    $495.00
    $495.00
    Available Electronically

    Decoding Regulation E

    This on demand course helps you stay compliant and minimize the potential for loss by reviewing the debit card transactions covered by the ACH Rules and Regulation E as they relate to errors, liabilities, and responsibilities. Scenarios explore the tiers of liability apportioned to the consumer and the financial institution within Regulation E.

    NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

    AAP/ APRP Credits: Up to 1.2
    $245.00
    $495.00
    $495.00
    Available Electronically

    Defining the ACH Understanding Article Eight On-demand

    Building an understanding of the ACH Network requires exploring its vocabulary. This course will provide an overview of Article Eight of the ACH Rules and provide a strong foundation of the meanings and nuances of the various terms used within the payment channel. Join in to master the lingo unique to the ACH Network!

    This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

    NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

    AAP Credits: Up to 2.6
    $245.00
    $495.00
    $495.00
    Available Electronically

    Differentiating Unauthorized Return Reasons On-demand

    A new Nacha rule has been approved that redefines Return Reason Code R11 to be used for the return of a debit in which there is an error, but for which there is an authorization. This Differentiating Unauthorized Return Reasons rule is designed to better distinguish among types of unauthorized return reasons for consumer debits.

    A key difference between R10 and R11 is that an Originator will be permitted to correct the underlying error of an R11 return. It's critical that your institution understand the differences between R10 and R11, and that your systems and staff are ready to use it correctly before the first phase of implementation on April 1, 2020.

    This webinar will discuss the definitions and uses of R10 and R11; how to prepare your systems and your staff; the two phases of implementation; and the benefits of this Rule change to you, your customers or members, and the industry.

    This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

    NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

    AAP/ APRP Credits: Up to 1.1
    $245.00
    $495.00
    $495.00
    Available Electronically

    ECCHO Recording: Canadian Cheques

    Presented by ECCHO (Electronic Check Clearing House Organization)

    This session provides an overview of Canadian Banking, its transformation to a Cheque image environment and highlights of the ECCHO Canadian Cheque image exchange rules.

    This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

    NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

    NCP Credits: Up to 0.6
    $89.00
    $89.00
    $495.00
    Available Electronically

    ECCHO Recording: Check Acronyms from A to Z

    Presented by ECCHO (Electronic Check Clearing House Organization)

    Do you speak and understand Check? The payments industry has its own language and this light-hearted session discusses common acronyms used in Check processing.

    This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

    NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

    NCP Credits: Up to 0.6
    $89.00
    $89.00
    $495.00
    Available Electronically