Events

Debit card transaction volume and value is increasing so it’s no surprise that your disputes are, too. Over time, the claim reasons, recovery options, and other variables have seemingly become endless. In this session, we examine your Reg E compliance and consumer obligations. For a look at your chargeback and recovery rights under the global networks’ rules, check out Debit Card Disputes & the Global Networks’ Rules in Part 2.

Join card expert Diana Kern, AAP, Senior Financial Solutions Consultant with Shazam, for this engaging session on how Reg E affects managing debit card disputes when fraud is involved.

Item Number - LMSR2603

Fraud gets the spotlight, but many card disputes fall outside that category. With over 10 non-fraud chargeback reason codes and varying cardholder requirements, issuers must navigate complex rules and responsibilities. This session explores key differences in handling non-fraud disputes, how network rules apply, and why Regulation E might not.

Join card expert Diana Kern, AAP, Senior Financial Solutions Consultant with Shazam, for this dynamic session on handling non-fraud debit card disputes.

Item Number - LMSR2602

Federal benefit payments follow rules that are very different from standard ACH processing. When a federal agency issues a Notice of Reclamation after the death or legal incapacity of a benefit recipient, the Receiving Depository Financial Institution (RDFI)-not the beneficiary's estate-bears liability to the federal agency. Understanding when and how that liability applies is critical for operations staff responsible for ACH exceptions and post-death processing.

In under 30 minutes, this course explains how to recognize federal benefit entries, the regulatory framework under 31 CFR Part 210 and the Treasury's Green Book, and how Death Notification Entries (DNEs) and Notices of Reclamation (NORs) trigger an RDFI's responsibilities. You will also learn how limited liability works, why certification accuracy matters, and the operational pitfalls that most often cause RDFIs to lose their liability protection.

This course is available exclusively to members of ePayResources.

Item Number - LMSM2620

This webinar focuses on the use cases that are creating the greatest value for financial institutions and the specific areas where customer demand is accelerating adoption. Speakers also explore the technology solutions that are beginning to streamline implementation and make instant payments more accessible, efficient, and beneficial for both financial institutions and their customers.

The discussion outlines the factors expected to influence growth through 2028 and highlight opportunities for the industry to continue advancing faster and more reliable payment options.

Item Number - LMSR2601

Who Is a Direct Access Participant? focuses on how ODFIs determine whether an Originator, Third-Party Sender, or Third-Party Service Provider qualifies as a Direct Access participant. Correct identification matters because Direct Access changes transmission paths without changing the ODFI’s warranties, settlement responsibility, or liability.

This course explains what defines Direct Access, including the use of the ODFI’s routing number and settlement account to transmit entries directly to the ACH Operator. Learners examine common scenarios that cause confusion, such as the role of Sending Points, Third-Party Service Providers, and technology platforms that build or submit Files on behalf of others.

Through applied sorting activities and knowledge checks, the course reinforces how to distinguish Direct Access participants from non-Direct Access arrangements and why misclassification can lead to approval, oversight, and reporting failures. The emphasis is on recognition and classification, not policy drafting or monitoring mechanics.

Estimated learner time: 15•20 minutes, depending on pace and interaction with the activities. This course is designed for ACH operations staff, risk and compliance professionals, and others responsible for evaluating origination structures and identifying when Direct Access obligations apply.

This course is available exclusively to members of ePayResources.

Item Number - LMSM2610