Staying Ahead of Scams through Fraud Information Sharing
Staci Shatsoff, Assistant Vice President Secure Payments, Federal Reserve Bank of Boston
Scams are on the rise, and with instant payments, there is less time to assess the situation. Learn the destructive nature of scams, common fraudster tactics, and the opportunities associated with information-sharing strategies to help detect the popular scams used to prey on both individual and organizational victims.
Beyond the Bankers Box
Jordan M. Ford, Chief Financial Crimes Prosecutor, NC Conference of District Attorneys
A conversation encouraging criminal justice professionals and financial services industry members to collaborate to prevent financial crimes and protect innocent victims.
Check Mail Fraud
Jennifer Taylor, Postal Inspector Team Lead, United States Postal Inspectors Service
There has been a nationwide surge in check fraud schemes targeting the U.S. Mail. Mail theft continues to be an ongoing concern for the United States Postal Inspection Service (USPIS) and the public at large. Mail thieves have become more sophisticated in carrying out their illegal activities. This presentation will address today's mail theft trends and what is being done to investigate, stop, and prosecute these crimes.
Financial Crimes and the Nexus to Human Trafficking
Dr. John C. Correu
Human trafficking is a form of modern-day slavery. According to the Department of Homeland Security, human trafficking has annual global profits of approximately $150 billion. As human trafficking is illegal, these profits must remain hidden. Traffickers do this through illicit financial flows and other financial crimes. These profits also support other criminal and terrorist enterprises throughout the world. This presentation will briefly cover what human trafficking is, how it is connected to and concealed in financial transactions, and what can be done to address those transactions.
Kyle Weber, Special Agent in Charge, Houston FBI
Special Agent Weber will present on common cyber threats facing individuals and businesses and what you can do to help protect yourself and your company.
Passive Voice Authentication for Contact Centers: Happier Callers, Shorter Calls, Better Security
Jeremy Whittington, Co-Founder & CTO of Illuma
Over 75% of calls received by a Financial Institution (FI) contact center require some level of ID verification. Most FIs rely on outdated Knowledge Based Authentication (KBA) methods to address this requirement, but these are time-consuming, introduce unnecessary friction, and are extremely easy for fraudsters to defeat. We will review the latest in fraud activity and the authentication options available. We will provide strong data to prove why passive voice authentication is the ideal solution for contact center voice interactions. We will also review the newest threats from generative AI and cloned voices and showcase technologies to battle this emerging threat.