A member recently posed this question in our Member Community, and perhaps you've been wondering too:

Q: I am reaching out to see what the industry standard is for reviewing unauthorized return rates. Are financial institutions notifying Originators when they have 2 unauthorized transactions in a total of 2,000 entries? Or do you start the conversation when there are 1,000 unauthorized out of 2,000 entries? How are institutions handling this process? 

Click Read More below to read Michael Jeffcoat's expert response to this excellent question in his latest blog post (member login required).