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Card Disputes - Consumer Rights On-demand

As consumers, we have many protections when it comes to our debit and credit cards. This session will outline the rights of the consumers as well as the actions they must take in order to begin a dispute and get erroneous/negligent charges off their bills.

Join us for this second of six sessions, where we will explore those changes and outline the ways consumers and card issuers are protected as well as how merchants are being impacted.

Guest Speaker:
Cheri Perry, Founder of Total Merchant Concepts

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Card Disputes - Education & Reducing Fraud On-demand

Educating your cardholders on how to be the first BLOCKER with their cards can help save your financial institution money and reduce the frustration associated with disputes and fraudulent activity.

Join us for this fifth of six sessions, where we will explore those changes and outline the ways consumers and card issuers are protected as well as how merchants are being impacted.

Guest Speaker:
Cheri Perry, Founder of Total Merchant Concepts

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Card Disputes - EMV Impact and Rules On-demand

Chipped cards and the fraud liability shift have changed the landscape for card issuers.

Join us for this fourth of six sessions, where we will explore those changes and outline the ways consumers and card issuers are protected as well as how merchants are being impacted.

Guest Speaker:
Cheri Perry, Founder of Total Merchant Concepts

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Card Disputes - Merchant Responsibilities On-demand

Accepting debit and credit cards properly does reduce disputes & chargebacks. In this session, you will gain a better understanding of the dispute process from the merchant's perspective.

Join us for this third of six sessions, where we will explore those changes and outline the ways consumers and card issuers are protected as well as how merchants are being impacted.

Guest Speaker:
Cheri Perry, Founder of Total Merchant Concepts

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Card Disputes - Recap and Q&A On-demand

Managing and handling disputes is a never-ending battle. In this final session, we will recap the previous 5 topics and answer your remaining questions.

Join us for this sixth of six sessions, where we will explore those changes and outline the ways consumers and card issuers are protected as well as how merchants are being impacted.

Guest Speaker:
Cheri Perry, Founder of Total Merchant Concepts

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Card Disputes - The Process On-demand

Debit and Credit card disputes take up a great deal of time. Understanding exactly how the dispute process works will give you a better grasp on why transactions are disputed, the step by step process in the dispute process as well as understanding how the resolution process works.

Join us for this first of six sessions, where we review the card dispute process elements.

Guest Speaker:
Cheri Perry, Founder of Total Merchant Concepts

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Check Exceptions Part One & Two On-demand

There are distinct advantages - and potential for customer impact - to each method used to send a check back to the Bank of First Deposit, i.e., a return versus an adjustment. This session discusses the Paying Bank's legal right to return a check within very strict deadlines compared to a more forgiving time frame for check adjustment.

PART ONE = Check Returns
With a focus on returns, we step through the most common check return reasons and any associated documentation the Paying Bank should obtain prior to return. Check law addressing return timing and liability will be examined as well.

If you want to learn the appropriate use of the most common check return reasons and how to find the most expeditious path back to the BOFD by using data in the image cash letter file, this session is for you!

PART TWO = Check Adjustments
With a focus on check adjustments, we will discuss reasons why the adjustment process may be the smartest course of action; the most common check adjustments used; definitions of adjustment types and their associated time frames; and where the warranties may be found to make one's case for the adjustment claim and the statute of limitations for the claim.

We will also share the process of making a demand letter in instances where an adjustment claim is not available. If you want to learn why an adjustment is sometimes the better option to minimize customer impact, this session is for you!

Take-aways:
*Proper use of Return Codes white paper
*Payee Indorsements Issue white paper
*Resolving Duplicates as Adjustments vs. Return white paper
*UCD V1.3

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 3.6
$245.00
$495.00
$495.00
Available Electronically

Check this out! Updates to Regulation CC On-demand

It's been a decade since we've seen major changes to Reg CC, but the wait is over! The Federal Reserve has released changes to Regulation CC and continues to seek comments on additional changes.

If your Financial Institution processes checks, these changes will have a direct impact on your operations, policies, and procedures.

Join the check experts at ePayResources to get the latest information and how to prepare for the upcoming changes.

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Commercial Account Analysis On-demand

Commercial Analysis Accounts are provided by Financial Institutions to high-volume business customers to receive an earnings credit by maintaining the necessary balances to offset the monthly account activity and service fees.

In this session, we analyze the commercial account statement and learn what each component tells us about the fees applied to the account, as well as the importance of a compensating balance and the earnings credit rate.

Join us to learn what all those line items on your commercial account statement mean! Attendee will receive a sample pro forma template and sample account analysis calculations.

This On Demand course may be selected as an elective for the ePayResources ACH Certification Program.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.

AAP Credits: Up to 1.2
$245.00
$495.00
$495.00
Available Electronically

Comparative Payments Systems On-demand

Compariative Payments Systems provides concise, entry-level information about electronic payments systems, channels: ACH Network, Check Processing, Wire Transfer Payments, Card Payments, and Real-Time Payments. The interactive learning module provides the principle participants within each payment system and the functions of each. The laws, regulations, and rules that govern each payment channel are specified. The module draws comparisons between the payment systems to provide examples of the complexities and the benefits of each form of payment. Quizzes and study tips supplement the learning process. The course provides a simple and clear understanding of the foundations for each payment channel.

This On Demand course is one of the required courses for the ePayResources ACH Certification Program.

This On Demand learning module can benefit those studying for the Accredited ACH Professional (AAP) test, specifically within the General Payments Overview / Comparative Payments Systems AAP exam blueprint category.

NOTE: On Demand courses remain available for 90 calendar days after registration is processed. This period includes nights and weekends. Unlimited viewing is allowed within the 90-day period. Once the 90-day interval expires, the course may not be accessed again. Additional registration may be processed for an additional fee.


AAP Credits: Up to 3.3
$245.00
$495.00
$495.00
Available Electronically